Our Reviews

Quick service and good communication.

Whoever did the service, did not put a sticker on the windshield with miles that next oil change is due, also in the paperwork, listed the wrong mileage. The mileage listed is 4000 miles ago.

Everyone was pleasant. On the day of my appt, I was scheduled to have my grill replaced, as it was damaged when I purchased the vehicle. After about a 2.5 hrs wait, my oil had been changed, however, the grill was not able to be replaced. It seems another part is needed in order to complete that job. Another appt will need to be scheduled once that part comes in. I was a little disappointed in that, as I travel quite a distance to get to the dealership.

Service was done in a timely manner and as I was expecting it.

I dropped my vehicle off at 7:45 am, the plan was to pick up at about 2 pm. When I returned, about 1:45 pm, the technician apparently just started running the diagnostics. I waited about another hour. I don't think this was right, since I waited 3 weeks to get my vehicle in with check engine light on.

Always a warm welcoming experience with the service dept.

From the person who first took my call, Alison Larson, I believe, to the very new member of the Hayward Chevrolet team who took me for the first ride in my new car, Logan, everyone was very polite, helpful, no undo pressure.

Service department was very nice and professional in there communications…when they did communicate. Although, I had to be the one to constantly prod for status and initiate the communications.

I was on a fishing vacation when my truck had issues. It seemed like a serious mechanical problem. In all my life as a “Chevrolet only” driver, I’ve never been treated better at a dealership service center. From the initial contact to the service manager I was treated like a lifelong customer. They knew I was stranded and went the extra mile to figure out the issue, find a solution and had me back on the road 2.5 -3 hours later. No joke, I’m in the market for new vehicle for my wife and we just might make the 6.5 hour drive up to Don Johnson to purchase our next Traverse. The ownership should be very proud of the service department crew at the Heyward location as they are absolutely the very best. Thank you for everything

Good job all around

Friendly staff answered all of our questions. Was a positive buying experience.

I previously wrote a message on your survey about how pleased I was with all the help Mark Sandstrom gives me. I always appreciate the care Don Johnson Motors and Mark give me.

Don Johnson Hayward was.... IS so accommodating. Logan was awesome and met every challenge we tossed his way. I feel all the staff went out of their way to insure my mom and dad's car purchase and experience was exactly what they came looking for at Don Johnson. Thanks

very clean, friendly service

Very friendly staff. Appointment was easy to make a kept on time. Very happy I bought my car at Don Johnson Hayward.

Don Johnson was very thorough with my car and finished my oil change in a very timely manner. They also got windshield wipers for me and installed them as well which I greatly appreciated. I had a very positive experience.

Air conditioner set too cold. I even brought a sweater and wore long pants and it was freezing cold. Every person that sat in the waiting room complained about the temperature settings

The team was very organized, friendly and helpful.

Great communication

Mark is great to deal with

Excellent mechanical and customer service

Great experience. Quick service at a fair price! Thanks Ron

Friendly service & a plus providing a loaner during service repairs.

Clusterf*#k. Dealing with a central switchboard instead of talking to the actual dealership is a mess. Our appointment, made online as requested, was lost. found our vehicle was assigned to a different owner! Mark at the Hayward dealership was amazing, found the appointment, reassigned to us, got us rescheduled, even picked up our car for service since we were stuck out of town due to the government shutdown. Some of the items we had originally scheduled did not get completed, but we can live with that. Again, thank you Mark for going above and beyond to help us out!

They all did a great job. Got it in and out of the shop Quick

Alot of work done in timely manner, greatly appreciate car to borrow for the day.

Told Service Manager the truck used 2 it's of oil in less than 2000 miles and specifically asked that this be noted on the paperwork in case it comes up as a problem. Was told it was above normal consumption but that they would use this oil change to "establish a baseline." I could find no notations on the paperwork documenting the excessive oil consumption. This worries me because if this becomes a major problem i don't want to receive the blame for negligence. Also not sure tires were rotated as the key for the wheel locks was never accessed.

efficient, excellent service...just as we expected

Sales staff was very friendly. No high pressure, worked hard to get me the best deal.

I came in for an oil change and they were to put new wipers on windshield. They came to talk to me after and said that the guy that was putting the wiper on the back had broke the arm. First of all I never asked for a new wiper back there and nobody came to ask me about it either. It was a day that I really could have used the wiper on the back. They were to call me when it came in the next day and they did but it didn't come in. And I haven't gotten a phone call yet about it being in. The discount they gave me on the bill that day wasn't very satisfactory to me. For part of the discount was coupon that I had given them towards my service which shouldn't have been included in the discount. A more satisfactory discount would have been not paying for the wipers. Yes they are going to pay for an install the one for the back of course but it was a big inconvenience for me not to have one that day and the next. And now I have to come back to have them replace the rear one that they broke that I never asked them to replace. After this I will probably not bring my car in for service even though I bought it at your dealership.

The service at Don Johnson is exemplary.

It was fast and service department staff was friendly.

It was great

The hole team did a great job, they treat you like a person. I would recommend them from getting a new truck to service.

Don Johnsons' service department is great. They communicate well during work and don't push repairs that aren't necessary. They are concerned with safety and will let you know where future work may need to be completed but are very professional.

Fastest oil change and tire rotation ever....

In and out very quickly. Everything well taken care of. Had a bad valve stem.

My Silverado has a “known problem” with the radio volume constantly going up and down and Chevy has no fix for it. This is unacceptable.

Great service

Great customer service

I have had very positive results in all my interactions with Don Johnson Motor Group.

work on vehicle was finished in record time and we were treated very well

Fast service

I appreciate the cleanliness and professionalism of your dealership and staff. The work (tires, shocks, alignment, oil change) were done earlier than I anticipated. Everything appears to be in great working order. One area of improvement would be trying to make an appointment. Your online scheduler is fine for just a simple oil change. But trying to get through your "call center" is frustrating. I had to call back twice to finally get through to a service writer which took a couple of days. Then after I was scheduled I kept getting emails asking me to schedule my service. Very confusing. I wish i could call a service writer directly. Just something to be worked on but I would highly and have recommended your dealership to friends.

It was pretty fast and the service tech said I could use my GM points to pay for it that was all good.

Great!

Terrible! We have a 2024 GMC under warranty that was flat bedded to the dealership on 08/26/25 due to no reverse, check engine light, and would not go over 30 MPH. We call DON JOHNSON and they transferred our call to towing company. We paid $232.10 and now DON JOHNSON will not reimburse us for the tow. PLUS - the never got our truck on the lift to determine problem until approximately 4:00 on 08/26/26. Once diagnosed, they determined parts were in stock and a 4 hour fix. WHAT!!!! We were without a vehicle all Labor Day weekend. Their service was not prompt for a vehicle under warranty and we are still fighting about this $232.10 towing bill! We had to get our salesman involved to get some help. The DON JOHNSON service in Hayward was zero help.

The service team was great to work with. They were able to get mu vehicle in and finish up teh work accurately and quickly. Great work!!!

Work completed in a timely fashion and well

They took care of everything and were very knowledgeable

Great service. Rear brake job completed in a very short time. Always a pleasure to work with the folks at Don Johnson!

The service was exceptional. Not only that, their waiting area offers coffee and soda. The video of what they did is a favorite.

They kept me appraised as to the status of vehicle while at the dealership! Nice video of the inspection and made me aware of items needing attention

Had 2 codes come up and was told they didn't know why. Both codes have come up again since I have been there again. Feel like it's a waste of time to go back

Everything was good. They got me in a little early. I’m waiting for the car no problems that was it.

Excellent! Great quick turnaround, communication and service! Thank you!

It was good.

Easy scheduling great people !

Did the work in record time and treated us very well.

The Don Johnson Hayward Wisconsin GM dealer service was stellar. Our service advisor Mark was fantastic from start to finish at working with warranty company and getting the items needed as fast as possible. I am switching all service to this dealer.

They were able to get me in and out quickly for a service and also did a great job. They always take great care of there customers.

We like the service we get at Don Johnson's. Mark is honest about all of our repairs and advise when other things are wrong that we missed. They listen.

They did great

everyone is very helpful

You always do great

Great communication and service

Salesman Max was very nice to work with.

Very courteous and informative. Open to questions and patient with customers.

Logan,Steve,Ryan and Rob were all great to work with. From start to finish they were knowledgeable and friendly. I would highly recommend Don Johnson motors.

VERY GOOD PEOPLE TO WORK WITH,MARK SASNDSTOM IS A TRUELY GREAT PERSON!!!!

Service was prompt . I was kept informed. Staff was friendly. It was nice to use the GM rewards and coupon torwards my bill.

Don Johnson’s Hayward Service is the best I have ever had of any dealership. Very professional yet hometown. It must be good, it’s hard to get an appointment but it’s worth waiting.

they have been absolutely great in keeping my vehicle running properly

I had a wonderful experience. Logan is very personable and friendly, making for a smooth transition into my upgrade. I am very pleased.

Everything went great!! Great people working there, very informative.

Provided the service requested. Communication during was excellent.

Don Johnson Hayward motors has always taken great care of us when purchasing or having service done. Max Anderson was our sales rep and was fantastic to work with.

Max Anderson is a great salesperson, very professional and knowledgeable. We would recommend him to our family and friends.

Service reps are great to work with

They did a great job fixing my water pump when I had a breakdown and this was not a scheduled appointment. Very good service

Mark always take care of me as soon as he can with quick , professional service . He is my go to guy .

Always enjoy working with Mark at the service desk!!

Prompt and courtesy and professional.

I have no complaints. I made our appointment online and it was very easy and I was able to get in fairly soon. When we got there they took my car right away and everyone was very nice to us. We were in and out within an hour. Very nice waiting room with free coffee, pop and water.

Very courteous employees. Knowledgeable of the product and service. They work well as a team.

Very knowledgeable

Service was great. Salesperson Logan was incredibly helpful with any and all information regarding my purchase.

Great Service

Stopped unannounced to check on an oil change and was able to get in from a cancellation. They were also able to rotate tires. Very lucky I could be fit in.

Mark is amazing always friendly and helpful

It was a quick turnaround to get a truck to Hayward. The salesman and finance fellas were great to work with.

It was. Very

Answered all our questions. No pressure. Took care of our needs. Great people to work with.

Great

They do a good

As part of my oil change and tire rotation I asked if they could check my vents as they seemed clogged during the winter. Little did I know this meant doing a full diagnostic. Three hours later I was still waiting for news of my truck and had to find someone else as the associate who checked me in was out to lunch. Apparently the tech had switched to working on someone else's vehicle and hadn't completed mine. It still took 45 minutes for the paperwork to be completed and I was finally able to leave. Half my day shot waiting for an oil change.....

Friendly staff, helpful, and prompt service.

Easy in and easy out

Got me in in a timely manner. A fun bunch of people to deal with

Very accommodating

Quick and easy

Max was great to work with.

Comfortable waiting area. Loved the video by mechanic with multiple safety equipment check.

Best service anywhere !!!

The experience while purchasing this auto was very good, Mr. Max Anderson from your hayward division was very excellent at working though the purchase process. And explaining in detail all the features of this vehicle, a straight Forword salesperson.

Ok

Great information updates

I took my truck in for an oil change and did a great job. I also told them that there was a clunking sound coming from my vehicle. They told me that they could hear the clunking also but couldn’t figure out where it was coming from. They told me I could drive it and they didn’t think it was a safety concern. So I still have the clunking sound.

The experience was excellent. I was kept informed with the progress of my vehicle. The people at the desk were very polite and courteous.

Mark there is awsome. He always helps with a smile and answers all my questions

Prompt service, beautiful waiting room, friendly, helpful staff

Had a wonderful experience. Max and Jon were so easy to work with. Respectful of my time and concerns. Very helpful in the whole process. Answered all my questions honestly and efficiently. No hassles no pressure.

They were happy and friendly, kept me informed of everything they were doing, including costs.

Very friendly, efficient employees.

Clean, nice sitting area and great service.

Logan was very knowledgeable and accommodating. Very good experience. When in the market again for a new vehicle we would definitely be stopping in to talk to Logan.

Very happy with everything

Had to replace a backup camera on my truck. The camera cost lest then $75 but the bill was $522!!Absurd!

We are very pleased with the sales department at Don Johnson Hayward Motors. We went in to look at a Colorado pickup and decided to purchase it after receiving an offer we were happy with. The most pleasant experience we ever had when buying a vehicle.

Creed experience

The people that work at Don Johnson are great. Very professional!

Easy in easy out