Our Reviews

Everyone we dealt with was friendly and very helpful.

Pleasant informative staff.

All the guys were so helpful and patient! Helped me with several issues with my truck. One of the best dealerships around, they care about their customers.

Came in for oil change and break sensor issue. Representative tried selling me entire rear end break system, offered me lunch vehicle ride. After I physically walked into the shop, I only needed one set of pads and I decided to replace the rotor. This diagnosis should have been done by a professional and sent me on my way. 630$ later and 3 hours on site. With oil and this outcome could have been done more efficiently.

Excellent

The service overall was good.

Great service! Mark, at the service desk, was helpful, as always.

Great job, on time and everything is working perfectly! Thanks!

It was fine the service department was helpful

Service manager is always polite and very noligable about my vehicles.He always listens to my concernsand addresses them . .

I called to check on getting a new battery. Justin was able to check on its availability and get me in immediately to have it installed. Everything was done within 45 minutes. Thanks to the technician also. Outstanding. .

I always have a great experience at Hayward Don Johnson, they know how to take care of their guests.

they did well

I much appreciate the quick responce on getting service done and service personal were friendly and courteous

The experience in the Rice Lake Don Johnson Motors was great. The service team completed the work on time.

I appreciated the video about my car. It was great to see what work was done.

No issues, quick service

Always take care of issues that show up.

Fantastic as always!

Quick friendly service

Salesman Max was patient, knowledgeable, polite and understanding. Very positive experience.

My trip to town suddenly changed when my brakes suddenly stopped working. Drove immediately to Don Johnson in Hayward. They got my truck right in and diagnosed the problem, the vacuum assist had gone out. They had the part in stock and had my truck back by noon the next day. I am well pleased at the service I received.

Great experience!

Awesome experience. Very helpful team at every level.

Got me in on time and out

Top Notch customer service and vehicle service!! HIGHLY RECOMMEND!!

Quick service at a fair price.

Very good

Great experience buying our Equinox. Travis the sales rep was so attentive to our needs

Brought in coupon for oil change and was told they actually had a better deal going on at the time which saved me even more money. I appreciated the honesty that they told me and that’s why I keep giving them my business! So a big thank you to Mark the service manager for that! Great staff can’t say enough good things.

I was experiencing issue with my vehicle and I brought it in to just have them plug it in to see if it had any codes and they were able to pull it back right away and diagnose the issue without having a appointment. I was so thankful

Very helpful staff.

Friendly and very good at what they do.

Did nothing I asked and had wrong notes to look at my truck, and still charged me which is beyond ridiculous.

Prompt and very friendly crew, and diagnosed a symptom and will fix it tomorrow.

Great experience. Great staff

Everything went we

Have been a satisfied customer of your facility since moving here 10 years ago.Wouldn't go anywhere else.

Quick, efficient and friendly service from the service team.

It is my pleasure to have Don Johnson Motor Group handle our Truck Servicing needs. Thank you.

All the services that I requested were completed in a professional manner. The service writer offered to take me home and deliver the truck after the service was completed, Thank You!

I had an oil change inspection on my car 2 weeks prior and all was good. Then last Saturday we noticed a liquid coming out of the car. It was antifreeze! I called Don Johnson’s and spoke with a very knowledgeable Steve. “Have it towed here don’t drive it!” S1 towed it to DJ. Monday morning about 8:00 Mark Sandstrom called me and they had completed an inspection and my car needed a new radiator. This work was completed by Wednesday. Unbelievable!! I couldn’t ask for better service, care and help. Thank you Mark, Steve and service personal FOR ALL YOUR HELP. I appreciate everything.

Mark S is very good, also they have me a courtesy ride to visit my dad in assisted living in Hayward while they did the oil change

This is a great place for service. Honestly, I wouldn’t go anywhere else.

My truck was towed, in on 4/23, it took until 5/1 to determine the problem. On that day I was informed of the issue and approved the cost and repair. Was told parts wouldn't be in until Monday 5/5, and it would be worked in the schedule. I heard nothing by Friday 5/9, so I went in the Hayward location to inquire and was told they lost the parts and needed to reorder them. I was told they would be in Monday 5/12 as they would expedite them. I called Monday afternoon to verify that the parts had arrived and was told not until Tuesday 5/13. The truck was not ready for pick up until Thursday 5/15. This was not the first occasion that there was a problem with obtaining parts for a needed repair on my vehicle. I had also dropped off a $40.00 off repair coupon which ended up not being applied to my bill as requested.

Friendly staff and performed the service in a timely matter.

It was good.

Good job all around

Friendly staff answered all of our questions. Was a positive buying experience.

Quick and friendly service. I really feel that I can trust your service to take care of me.

Very.friendly and efficient staff

As always a good experience however when we found some leaks in new shock absorbers there was no inventory to repair it. So another 40 mile to repair a warranty part b

Easy scheduling great people !

Whoever did the service, did not put a sticker on the windshield with miles that next oil change is due, also in the paperwork, listed the wrong mileage. The mileage listed is 4000 miles ago.

Service was done in a timely manner and as I was expecting it.

I dropped my vehicle off at 7:45 am, the plan was to pick up at about 2 pm. When I returned, about 1:45 pm, the technician apparently just started running the diagnostics. I waited about another hour. I don't think this was right, since I waited 3 weeks to get my vehicle in with check engine light on.

Did the work in record time and treated us very well.

Always a warm welcoming experience with the service dept.

Very friendly staff. Appointment was easy to make a kept on time. Very happy I bought my car at Don Johnson Hayward.

Don Johnson was very thorough with my car and finished my oil change in a very timely manner. They also got windshield wipers for me and installed them as well which I greatly appreciated. I had a very positive experience.

Don Johnsons' service department is great. They communicate well during work and don't push repairs that aren't necessary. They are concerned with safety and will let you know where future work may need to be completed but are very professional.

Quick service and good communication.

They all did a great job. Got it in and out of the shop Quick

Air conditioner set too cold. I even brought a sweater and wore long pants and it was freezing cold. Every person that sat in the waiting room complained about the temperature settings

Everyone was pleasant. On the day of my appt, I was scheduled to have my grill replaced, as it was damaged when I purchased the vehicle. After about a 2.5 hrs wait, my oil had been changed, however, the grill was not able to be replaced. It seems another part is needed in order to complete that job. Another appt will need to be scheduled once that part comes in. I was a little disappointed in that, as I travel quite a distance to get to the dealership.

Service department was very nice and professional in there communications…when they did communicate. Although, I had to be the one to constantly prod for status and initiate the communications.

In and out very quickly. Everything well taken care of. Had a bad valve stem.

My Silverado has a “known problem” with the radio volume constantly going up and down and Chevy has no fix for it. This is unacceptable.

The Don Johnson Hayward Wisconsin GM dealer service was stellar. Our service advisor Mark was fantastic from start to finish at working with warranty company and getting the items needed as fast as possible. I am switching all service to this dealer.

Great!

Alot of work done in timely manner, greatly appreciate car to borrow for the day.

I was on a fishing vacation when my truck had issues. It seemed like a serious mechanical problem. In all my life as a “Chevrolet only” driver, I’ve never been treated better at a dealership service center. From the initial contact to the service manager I was treated like a lifelong customer. They knew I was stranded and went the extra mile to figure out the issue, find a solution and had me back on the road 2.5 -3 hours later. No joke, I’m in the market for new vehicle for my wife and we just might make the 6.5 hour drive up to Don Johnson to purchase our next Traverse. The ownership should be very proud of the service department crew at the Heyward location as they are absolutely the very best. Thank you for everything

very clean, friendly service

The hole team did a great job, they treat you like a person. I would recommend them from getting a new truck to service.

The team was very organized, friendly and helpful.

Fastest oil change and tire rotation ever....

Great communication

Mark is great to deal with

Great service

From the person who first took my call, Alison Larson, I believe, to the very new member of the Hayward Chevrolet team who took me for the first ride in my new car, Logan, everyone was very polite, helpful, no undo pressure.

Told Service Manager the truck used 2 it's of oil in less than 2000 miles and specifically asked that this be noted on the paperwork in case it comes up as a problem. Was told it was above normal consumption but that they would use this oil change to "establish a baseline." I could find no notations on the paperwork documenting the excessive oil consumption. This worries me because if this becomes a major problem i don't want to receive the blame for negligence. Also not sure tires were rotated as the key for the wheel locks was never accessed.

efficient, excellent service...just as we expected

Excellent mechanical and customer service

Friendly staff, helpful, and prompt service.

Ok

Easy in and easy out

Terrible! We have a 2024 GMC under warranty that was flat bedded to the dealership on 08/26/25 due to no reverse, check engine light, and would not go over 30 MPH. We call DON JOHNSON and they transferred our call to towing company. We paid $232.10 and now DON JOHNSON will not reimburse us for the tow. PLUS - the never got our truck on the lift to determine problem until approximately 4:00 on 08/26/26. Once diagnosed, they determined parts were in stock and a 4 hour fix. WHAT!!!! We were without a vehicle all Labor Day weekend. Their service was not prompt for a vehicle under warranty and we are still fighting about this $232.10 towing bill! We had to get our salesman involved to get some help. The DON JOHNSON service in Hayward was zero help.

Great information updates

Great customer service

I have had very positive results in all my interactions with Don Johnson Motor Group.

work on vehicle was finished in record time and we were treated very well

Great experience. Quick service at a fair price! Thanks Ron

I appreciate the cleanliness and professionalism of your dealership and staff. The work (tires, shocks, alignment, oil change) were done earlier than I anticipated. Everything appears to be in great working order. One area of improvement would be trying to make an appointment. Your online scheduler is fine for just a simple oil change. But trying to get through your "call center" is frustrating. I had to call back twice to finally get through to a service writer which took a couple of days. Then after I was scheduled I kept getting emails asking me to schedule my service. Very confusing. I wish i could call a service writer directly. Just something to be worked on but I would highly and have recommended your dealership to friends.

Sales staff was very friendly. No high pressure, worked hard to get me the best deal.

It was pretty fast and the service tech said I could use my GM points to pay for it that was all good.

The experience was excellent. I was kept informed with the progress of my vehicle. The people at the desk were very polite and courteous.

I previously wrote a message on your survey about how pleased I was with all the help Mark Sandstrom gives me. I always appreciate the care Don Johnson Motors and Mark give me.

Fast service

They were able to get me in and out quickly for a service and also did a great job. They always take great care of there customers.

I took my truck in for an oil change and did a great job. I also told them that there was a clunking sound coming from my vehicle. They told me that they could hear the clunking also but couldn’t figure out where it was coming from. They told me I could drive it and they didn’t think it was a safety concern. So I still have the clunking sound.

Friendly service & a plus providing a loaner during service repairs.

The service team was great to work with. They were able to get mu vehicle in and finish up teh work accurately and quickly. Great work!!!

We like the service we get at Don Johnson's. Mark is honest about all of our repairs and advise when other things are wrong that we missed. They listen.

Prompt service, beautiful waiting room, friendly, helpful staff

Very courteous and informative. Open to questions and patient with customers.

Got me in in a timely manner. A fun bunch of people to deal with

Very accommodating

I came in for an oil change and they were to put new wipers on windshield. They came to talk to me after and said that the guy that was putting the wiper on the back had broke the arm. First of all I never asked for a new wiper back there and nobody came to ask me about it either. It was a day that I really could have used the wiper on the back. They were to call me when it came in the next day and they did but it didn't come in. And I haven't gotten a phone call yet about it being in. The discount they gave me on the bill that day wasn't very satisfactory to me. For part of the discount was coupon that I had given them towards my service which shouldn't have been included in the discount. A more satisfactory discount would have been not paying for the wipers. Yes they are going to pay for an install the one for the back of course but it was a big inconvenience for me not to have one that day and the next. And now I have to come back to have them replace the rear one that they broke that I never asked them to replace. After this I will probably not bring my car in for service even though I bought it at your dealership.

Mark there is awsome. He always helps with a smile and answers all my questions

Don Johnson Hayward was.... IS so accommodating. Logan was awesome and met every challenge we tossed his way. I feel all the staff went out of their way to insure my mom and dad's car purchase and experience was exactly what they came looking for at Don Johnson. Thanks

Service was great. Salesperson Logan was incredibly helpful with any and all information regarding my purchase.

Clusterf*#k. Dealing with a central switchboard instead of talking to the actual dealership is a mess. Our appointment, made online as requested, was lost. found our vehicle was assigned to a different owner! Mark at the Hayward dealership was amazing, found the appointment, reassigned to us, got us rescheduled, even picked up our car for service since we were stuck out of town due to the government shutdown. Some of the items we had originally scheduled did not get completed, but we can live with that. Again, thank you Mark for going above and beyond to help us out!

Great Service

Had a wonderful experience. Max and Jon were so easy to work with. Respectful of my time and concerns. Very helpful in the whole process. Answered all my questions honestly and efficiently. No hassles no pressure.

They did great

Work completed in a timely fashion and well

They took care of everything and were very knowledgeable

It was fast and service department staff was friendly.

Great service. Rear brake job completed in a very short time. Always a pleasure to work with the folks at Don Johnson!

Stopped unannounced to check on an oil change and was able to get in from a cancellation. They were also able to rotate tires. Very lucky I could be fit in.

The service at Don Johnson is exemplary.

Logan,Steve,Ryan and Rob were all great to work with. From start to finish they were knowledgeable and friendly. I would highly recommend Don Johnson motors.

It was great

VERY GOOD PEOPLE TO WORK WITH,MARK SASNDSTOM IS A TRUELY GREAT PERSON!!!!

Service was prompt . I was kept informed. Staff was friendly. It was nice to use the GM rewards and coupon torwards my bill.